Bookstore Manager Software
Technical Support: Miscellaneous Modem Error Messages

• No Carrier
  This message usually indicates a problem with the number you are calling. Bookstore Manager interprets this as a busy signal and redials up to 10 times. If you continue to get this message go to a telephone and dial the number to see if you can get through. If you can get through, follow the steps under "No Dial Tone" .

• No Dial Tone
  Check the phone line. Make sure it is plugged into the wall and into the "telco" or "line" jack on the modem. External modems may have a picture of a wall plug on the bottom of the modem. Try the program again. If you get the "No Dial Tone" message, get a telephone and plug it into the "phone" jack on the modem. Check for a dial tone on the telephone. If there is no dial tone, there is a problem with the phone line. Call your telephone service provider and report the problem.

• Error -1 received during transfer

• Transmitter Did Not Start
  If the error occurred while transmitting an order, simply try to resend the order.
  
  If the error occurred while receiving the acknowledgment, Try to request a previous acknowledgment.