IVR - MAKE & PRINT RETURNS

To open IVR, press <Alt M> ("Menu") and follow the Menu path illustrated below, then press <Enter>, or simply enter <IVR> in the "Enter Program Name" field and press <Enter>.

 

Note:    The best way to make a return is to run the "Projected Return" option, and then edit the return using the "Add/Change/Delete Return Items" option.

Add/Change/Delete Return Items

After selecting this option, enter the Vendor number you assigned when the vendor was set up in IVVM ("Inventory Vendor Maintenance").

Enter a Return number from 1 to 99 for the vendor.  (You may have more than one return for a vendor at the same time).

• If the vendor already has a return number set up, you may append the return.
• If you are making a new return, make sure an old return by the same number is no longer on the system.
• Deleting a return takes the items off the return and does not affect inventory.
• Merging a return takes the items off the return and also takes the items out of the on-hand amount on inventory.

A check in the "Sales & Stock Info" field means that a line will be included on the report to provide that information.

Select OK, and the following window will be displayed.

Enter the Item number or barcode number of the item to be returned, or the items can be scanned.

Enter the quantity to be returned and press <Enter>.

Enter the reason for the return: "1" for overstock, "2" for defective, and "3" for other.

Select Options-F5 to Save.

At the "Item #" field you may press <F3 to review or search what has already been chosen to be returned.  By highlighting an item and selecting OK, the item number will be brought back up on the return entry screen where you may make changes.

IVM=F9 allows you to go into inventory maintenance if the item is on your inventory.  This is helpful if, as you are pulling items using a projected return, you take an inventory count.  Then you may correct any errors in your on-hand amounts, so when the return is merged, your in stock will be correct.

Note:    Normally you would run the "Projected Returns" option, pull the items, taking an inventory count, then go to the "Add/Change/Delete Return Items" option and correct the amount to return if necessary.

You can now print the return and send to the publisher.  When you receive your return authorization, if needed, go back into "Add/Change/Delete Return Items," delete items that you cannot return, and print again before you merge the existing return.  Merging a return takes the items out of inventory.  

Returning all of an item on hand will automatically bring the maximum stocking level of that item to zero when merging overstock items.  If an item is set to not analyze on the history roll, the maximum stocking level will not be changed.

Min-Max will not go to zero if the reason for the return is because the item is defective.

Projected Returns

You may choose a publisher to see what needs to be returned, using different types of returns.  (This program works best if run after the IVHR ["Inventory History Roll"] is run each month.)

After selecting this "Projected Returns" option, select one of the options in "Projected Return Types":

• Stocking Level Only

If the on-hand amount exceeds the maximum stocking level, all excess amounts will be placed on the return.

• Stocking Level + Qtr Sales

If the on-hand amount exceeds the maximum stocking level, plus the last quarter sales, all excess amounts will be placed on the return.

• By Invoice Date

All items on hand with a last invoice date prior to the date entered in the "Invoice/Sold Date" field will be pulled to the report.  Only looks at month and year; does not look at day.  Merging the return will take the on-hand and maximum/minimum stocking levels to zero.

• Not Sold Since

Items that have not sold since the comparison date entered in the "Invoice/Sold Date" field will be pulled to the return.  Looks at month, day and year.  Merging the return will take the on-hand and maximum/minimum stocking levels to zero.

Enter the Vendor number, the Return number, and a comparison date (if needed) in the "Invoices/Sold Date" field.  Select OK and a projected return will be made that can be printed, changed, merged, or deleted.

Print the return using the "Print a Return" option.  Pull the items and check your inventory in-stock amounts, marking changes on your printout.  Then go back into the "Add/Change/Delete Return Items" option and make the necessary changes, deleting what you do not want to return.  At this time, you may make changes in your inventory maintenance by selecting IVM=F9.  Select <F3> to list items on the return in the order they are printed.

After changes have been made, reprint the return and send to publisher.  When you receive your return authorization, go back into the "Add/Change/Delete Return Items" option, delete items that you cannot return, and print again before you merge the return.

Merging a return takes the items out of inventory.  Returning all of an item will automatically bring the stocking level of that item to zero when merging overstock items.

Print a Return

You may print a specific return for a particular vendor by entering the Vendor's number and the Return number (also, check whether or not you wish to include a line for Sales and Stock information), then select OK=F5.

Note:   Do not print the stock and sales information line when sending to a vendor.

This printout will include the following:

Heading:

Return To - Vendor's name, address, telephone number and fax number.

From - Your store's name, address, return number, and account number.  (The return number will consist of the three-digit number for the vendor, followed by a space, and then the return number.)

Date:

Date return was printed.

Request Message:

Please send permission/credit for the following:

The first line of the request will list item number, title, return quantity, retail price, invoice number, date, quantity,  cost for last three invoices, and the reason for the return.

The second line of the request will list stock and sales information (author, category, maximum to stock, amount on hand, and the amounts sold during current period, 1st, 2nd, 3rd, and 4th Months).

At the bottom of the request will be printed the number of line items, total number of items to be returned, and total retail price of items to be returned.

Merge a Return

After receiving the return authorization from the vendor (if needed), deleting any items you cannot return, and printing the return to send along with the product, you may merge the return.  Select the "Merge a Return" option, enter the Vendor number and the Return number, and select OK=F5.

When you merge an existing return, the items you are returning are taken out of the on-hand amount and will be taken off of the return.

Delete a Return

You can delete a specific return for a specific vendor.  This will take the items off of the return, but will not take them out of the on-hand amount on inventory.

Display Return Items

A list of all returns will be displayed to the screen.  The display will include the three-digit vendor number, followed by a space, and then the return number,item number, title and quantity.

This option will display a list of all return numbers that are on file (three-digit vendor number plus return number).